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IconNovember 10th, 2023
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Passengers Face Long Lines At Auckland Airport After Passport Control Technical Failure

A technical failure at Auckland Airport on Tuesday, March 7th, 2023, led to lengthy lines and delays for passengers attempting to pass through passport control. The failure occurred in the system that scans and checks passports for incoming and outgoing travelers. The problem was first reported at approximately 10:00 AM local time, and airport officials immediately began working to resolve the issue. However, despite their efforts, passengers experienced lengthy waits that persisted throughout the day.

Cause of the Technical Failure

Airport officials have not released details about the exact cause of the technical failure. However, some reports indicate that the issue was related to a software glitch or a malfunction in the scanning system’s hardware. Regardless of the cause, the failure resulted in significant delays for passengers attempting to pass through passport control.

Long Lines and Delays

The technical failure led to long lines and delays for passengers throughout the day. Many passengers reported waiting for several hours before finally making it through passport control. Some even missed their flights as a result of the delays. Airport officials worked to manage the crowds and minimize wait times as much as possible. They brought in additional staff and opened up extra passport control counters to help speed up the process. However, the sheer number of passengers affected by the technical failure made it difficult to eliminate the long lines completely.

Passengers’ Reactions

Passengers affected by the delays expressed frustration and disappointment at the situation. Many took to social media to share their experiences and vent their frustrations. Some complained about the lack of communication from airport officials, while others criticized the airport’s handling of the situation.

Steps Taken to Prevent Future Technical Failures

Auckland Airport officials have not released details about steps taken to prevent similar technical failures from occurring in the future. However, they have assured passengers that they are taking the situation seriously and are working to ensure that the airport’s systems are reliable and efficient.


The technical failure at Auckland Airport’s passport control system caused significant delays and frustration for passengers on March 7th, 2023. While the cause of the failure remains unclear, airport officials worked to minimize the impact on passengers and have promised to take steps to prevent similar incidents from occurring in the future. Nonetheless, the incident serves as a reminder of the importance of maintaining reliable and efficient airport systems to ensure a smooth and stress-free travel experience for passengers.  

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